What we do with your data
Our privacy commitment
The bodyimage.uk and bodyimage.co.uk websites are owned and operated by Body Image (Hampshire) Ltd. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Body Image (Hampshire) Ltd at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.
Information about you
We use squarespace.com for hosting this site and utilise their secure shopping cart facility for all eCommerce functionality. The secure payment processor Stripe.com is used for processing all credit and debit card transactions on bodyimage.uk.
If you (a customer) place an order with us and elect to store your credit or debit card details, Stripe.com will keep a record of those details on their PCI compliant servers. For more information about how credit and debit card details are stored and used by bodyimage.uk, please see 'how we protect information' below.
We keep a record of any purchase/s you make from any of the partners' stores at bodyimage.uk. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.
We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with our website.
If you contact bodyimage.uk by telephone we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.
We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at bodyimage.uk. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.
If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the inforamtion provided at 'further information' below.
How we use your personal data
All the information we collect via our website or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
- Planning and managing bodyimage.uk's business activities, including analysis of customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
- Technical administration of our website.
- Providing you with information about the services we offer.
- Letting you know about offers and news from bodyimage.uk.
- To verify details of your payment method or credit card account.
- During your newsletter registration process you are given the opportunity to select some of the ways in which we may use your details.
These are the circumstances in which we may share some of your data with others:
When we instruct agents, contractors or third party service providers to provide business operations support (including advertising and marketing advice and support), financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only user your information in connection with the services they perform for us and not for their own benefit.
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
We may monitor and review communications between you and our partners on our Content Management System (CMS), solely for the purposes of ensuring that your orders are managed appropriately by our partners and our customer service team, and in accordance with the terms and conditions that we have in place with our partners.
Data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at bodyimage.uk, you're agreeing and authorising us to process data in this way.
How we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored/used by us is kept on a server in a secure environment.
Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transations such as payments.
We do not store or process your card details ourselves, they are processed and stored by Stripe.com or one of our contracted third party service providers.
Only employees and any third party service providers (such as Stripe.com) who need the information to perform a specific job are granted access to personally identifiable information.
Storing your credit and debit card details
If you have elected to store your credit or debit card details with bodyimageboutique.uk those details will appear automatically on the Payments page when when you checkout and proceed to purchase a product with us. This process is managed by Stripe.com. To ensure the security of your credit and debit card details we:
- mask your credit or debit card number on the Payments page: only the last four digits of your credit or debit card number, the expiry date of that credit or debit card, the name (as it appears on the credit or debit card) and card type will be visible to you on the Payments page. Of course, we use all of your credit or debit card information to process your order but we do not display this information on the Payments page in order to ensure that no-one can accidentally see it.
- require a CV2 (card security) number: we will ask you to enter your CV2 number even when using the stored card function.
If you would like to revise the credit and debit card details you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like those details erased from our records, you can do so by contacting us in accordance with the information provided at 'further information' below.
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
To see all the information we have about you, and to correct any inaccuracies, please write to us at: Body Image (Hampshire) Ltd, 10 Falkners Close, Ancells Farm, Fleet GU51 2XF.
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